Shipping Policy
Where We Ship
We currently ship to all 50 United States, including Alaska and Hawaii, as well as U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands).
We do not currently ship internationally. If you are located outside the United States, we apologize for any inconvenience.
Shipping Methods and Costs
Contiguous United States (48 States)
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping (USPS First Class) | 5-7 business days | $5.99 |
| Express Shipping | 2-3 business days | $12.99 |
| Priority Shipping | 1-2 business days | $19.99 |
Free Standard Shipping on orders over $70!
Hawaii and Alaska
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7-14 business days | $12.99 |
| Express Shipping | 3-5 business days | $24.99 |
Free shipping on orders over $75 to Hawaii and Alaska.
U.S. Territories
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7-14 business days | $14.99 |
Free shipping on orders over $100 to U.S. territories.
Order Processing
- Orders placed before 2:00 PM ET on business days are typically processed the same day
- Orders placed after 2:00 PM ET or on weekends/holidays are processed the next business day
- Processing time: 1-2 business days before shipment
Business days are Monday through Friday, excluding federal holidays.
Tracking Your Order
Once your order ships, you will receive an email with tracking information. You can also view your order status by logging into your account and visiting the Orders section.
Please allow 24-48 hours after receiving your tracking number for tracking information to update in the carrier's system.
Delivery Issues
Package Not Received
If your tracking shows "delivered" but you haven't received your package:
- Check around your delivery location (porch, mailbox, side door)
- Check with neighbors who may have accepted the package
- Contact your local post office or carrier
- Contact us at support@onlydogood.co within 7 days of the delivery date
Damaged Package
If your package arrives damaged:
- Take photos of the damaged packaging and product
- Contact us at support@onlydogood.co within 48 hours of delivery
- We will arrange a replacement or refund at no additional cost
Incorrect Address
Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, you may be responsible for reshipping costs.
P.O. Boxes
We can ship to P.O. Boxes via USPS. Some express shipping methods may not be available for P.O. Box delivery. Standard USPS shipping is available for all P.O. Box addresses.
Address Changes
If you need to change your shipping address after placing an order, please contact us immediately at support@onlydogood.co. We cannot guarantee address changes once an order has been processed or shipped.
Shipping Carriers
We ship via USPS (United States Postal Service). Depending on your location and selected shipping method, your package may also be delivered by UPS or FedEx for certain express options.
Questions?
For shipping questions or concerns, please contact us at support@onlydogood.co.